BioSurge Return Policy – Because Your Health Matters!

At BioSurge, your health journey is our top priority. We are committed to providing you with premium supplements and exceptional service. We understand that sometimes things don’t go exactly as planned, and while we do not offer refunds, we’re happy to help resolve any issues with store credit for qualifying returns.

Eligibility for Returns

To ensure the integrity and safety of our products, we only accept returns for items that are defective or damaged upon arrival. To be eligible for a return:

• You must notify us within 7 days of delivery.
• The product must be unopened, unused, and in its original packaging.
• Opened containers, used vitamins/supplements, or any items that have been tampered with do not qualify for return due to safety regulations.

We are not able to accept returns for:

• Opened or used vitamins/supplements
• Items not reported as defective within the 7-day window
• Items returned without prior authorization
• Gift cards or promotional items

Reporting a Defective Item

If your item arrived damaged or defective:

1. Email us at support@biosurge.net within 7 days of receiving your order.
2. Include your ORDER NUMBER, a brief description of the issue, and clear photos showing the defect.
3. Our customer care team will review your request and provide return instructions if your item qualifies.

PLEASE NOTE: Items sent back without prior approval will not be accepted.

How Returns Work

• Once your return is authorized and received, we’ll inspect it and issue a store credit if the item meets our return conditions.
• Store credit never expires and can be used toward any future BioSurge purchase.
• All return shipping costs are the responsibility of the customer. We do not provide pre-paid return labels.

Shipping Charges
All shipping charges, gift cards, and store credits are nonrefundable and nontransferable. Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility.

FREQUENTLY ASKED QUESTIONS

Q: Can I return a product if I just changed my mind?

Unfortunately, due to the nature of our health products, we cannot accept returns for change of mind or opened products.

Q: What if I opened the container but didn’t use it?

To ensure quality control and safety, we cannot accept returns on any product that has been opened, even if unused.

Q: What if I entered the wrong address?
Please double-check your shipping details before finalizing your order. If you entered an incorrect address or need to change your order, contact us immediately at support@biosurge.net. Note that emails can take up to 24 hrs to process.

We are not able to change an order once it has been shipped.  

Q: What if my package is returned to BioSurge?

In the event that an UNOPENED package is returned due to an “un-deliverable” address or “return to sender,” a restocking fee will be assessed once we receive the returned package. Then a store credit will be issued in the form of a gift card that can be used online at www.biosurge.net

Q: Is my store credit transferable or refundable?

Store credit is non-refundable but never expires! You can use it anytime for any BioSurge purchase.

If you have questions or need assistance, we’re just an email away at support@biosurge.net.

Thank you for trusting BioSurge with your wellness journey—we’re honored to be part of your healing path and committed to serving you with excellence every step of the way.