We’re Making Shipping Simple—Because You Deserve It!

At BioSurge, we know that getting your products quickly and reliably matters. That’s why we’ve streamlined our shipping process to offer you clarity, speed, and peace of mind.

Order Processing & Shipping Timeline

• Processing Time: Most orders are processed and shipped within 24 hours or less (excluding weekends and federal holidays). Orders placed after 1 PM PST on Fridays will begin processing the following Monday.
• Shipping Time: After your order is shipped, you can expect it to arrive within 3–5 business days, depending on your location and the shipping method selected at checkout.

Order & Tracking Notifications

1. You’ll receive an order confirmation email immediately after purchase.
2. Once your package ships, you’ll get a shipping confirmation email with your tracking number.
3. You can also check your order status anytime by logging into your account at www.biosurge.net and navigating to the “Orders” section.

Shipping Costs

Shipping fees are calculated at checkout based on your order’s weight, delivery address, and selected method. You’ll see a full breakdown before you finalize your purchase.

Accuracy Matters – Double Check That Address!

To avoid delays or misdeliveries, please ensure your shipping address is complete and correct. If you notice an error, contact us immediately at support@biosurge.net.

We cannot guarantee changes once an order is processed.

Returned or Undeliverable Packages

If your package is returned to us due to an incomplete or incorrect address, a restocking fee will be applied. Once received, we will issue store credit in the form of a gift card for future use at www.biosurge.net.

Delays & Peak Season Considerations

We aim to get your order out quickly, but please be aware that shipping carriers may experience delays during high-volume seasons or due to unforeseen circumstances. Your patience and understanding mean the world to us!

Still Have Questions?

We’re here for you every step of the way. Reach out to us at support@biosurge.net and our friendly support team will be happy to help.